Gameplay Great, but very aggravating queue

I really love playing the game, and I think the chests are a great new addition. But whenever I tap to play a match, it wont hardly ever bring me to a game until I press "cancel". Then it proceeds to say I declined the match and bans me for 4-10 mins. This is very annoying and I hope u patch this.

Cyclops_ about Vainglory, v1.18.1